Patient Feedback & Grievance Redressal

1. Why Your Feedback Matters to Us

At Aastha Hospital, continuous quality improvement is fueled by the honest experiences of our patients and their families. Whether you wish to compliment a dedicated caregiver, suggest an operational improvement, or bring a grievance to our attention, your feedback enables us to refine our clinical workflows and elevate the standard of care we provide.

2. How to Share Your Feedback or Compliments

We provide multiple convenient channels for patients and family members to share their experience:

• In-Person Feedback Forms: Physical feedback forms are available at all OPD reception desks, nursing stations, and the main hospital helpdesk.
• Discharge Feedback Survey: During inpatient discharge, our coordinators invite patients to complete a structured experience evaluation.
• Hospital Helpdesk: You may speak directly with our Patient Relations desk during regular outpatient hours.
• Official Email: You can send detailed feedback or compliments to our official administration email.

3. Grievance Redressal Process

If you encounter an issue concerning clinical care, nursing assistance, billing, or staff conduct, we encourage you to follow our structured redressal process:

1. Step 1 — Immediate Resolution: Speak with the on-duty Floor Nursing In-Charge or the OPD Reception Supervisor. Most day-to-day concerns can be addressed and rectified immediately.
2. Step 2 — Patient Relations Escalation: If the issue is not resolved to your satisfaction, visit the Hospital Helpdesk / Patient Relations Desk in the main reception lobby.
3. Step 3 — Administrative Review: For formal grievances, submit a written note or email outlining the details (Patient Name, UHID/IPD Number, Date, Department, and specific concern). The hospital management committee reviews the grievance, investigates with the concerned department, and initiates corrective measures.

4. Urgent Medical Issues vs Administrative Inquiries

Immediate Medical Concerns: If an inpatient experiences sudden discomfort or an emergency medical symptom, alert the bedside nurse or on-duty medical officer immediately rather than using feedback channels.

Administrative & General Inquiries: For billing clarification, insurance status, or room amenities, please contact the respective billing desk or helpdesk coordinator.

5. Our Commitment to Respect & Fair Redressal

We are dedicated to handling every grievance with fairness, confidentiality, and respect. Submitting feedback or raising a concern will never compromise or negatively impact the medical care you or your loved ones receive at Aastha Hospital.