1. Introduction & Commitment to Privacy
Aastha Hospital (operated by Baihata Healthcare Pvt. Ltd.) is committed to safeguarding the privacy, confidentiality, and security of the personal and health-related information entrusted to us by patients, attendants, visitors, and website users. This Privacy Policy explains how we collect, handle, protect, and use information when you interact with our healthcare facility, utilize our digital services, or submit appointment requests.
2. Information We Collect
Depending on how you engage with our hospital and website, we may collect:
- Personal Identification Details: Name, age, gender, contact phone number, email address, residential address, and emergency contact information.
- Clinical & Health Information: Medical history, consultation notes, diagnostic test results, imaging reports, medication records, and admission/discharge details necessary for clinical care.
- Administrative & Insurance Details: Health insurance policy numbers, TPA cards, government ID proofs (for registration), and billing transaction records.
- Digital Interaction Data: Basic website analytics, device browser type, and form submission timestamps to improve website performance and user experience.
3. Medical Record Confidentiality
Patient health records and medical data are treated with the highest degree of confidentiality in accordance with medical ethics standards, healthcare regulatory guidelines, and internal hospital protocols. Access to clinical data is restricted strictly to authorized medical personnel, treating consultants, nursing teams, and diagnostic staff directly involved in your care.
4. Purpose of Information Use
We use collected information solely for legitimate healthcare and administrative purposes:
- Providing safe, effective, and continuous medical treatment and nursing care.
- Scheduling doctor appointments and sending relevant clinical reminders.
- Processing diagnostic laboratory tests, imaging reports, and medical investigations.
- Facilitating health insurance pre-authorisation and billing settlement with your approved TPA.
- Responding to patient inquiries, feedback, or grievance redressal requests.
- Complying with statutory medical reporting, public health notifications, and legal obligations.
5. Data Protection & Digital Security
We employ administrative, physical, and electronic safeguards to protect your personal and medical information against unauthorized access, loss, misuse, or alteration. Our digital platforms utilize secure transmission protocols and protected database environments.
6. Third-Party Disclosures
Aastha Hospital does not sell, rent, or trade your personal or medical information to commercial third parties. Information is shared only with:
- Your designated health insurance provider or Third-Party Administrator for cashless processing upon your consent.
- Accredited reference diagnostic laboratories or specialized referral clinicians when necessary for your clinical management.
- Government health authorities, judicial bodies, or law enforcement agencies only when mandated by applicable law.
7. Patient Rights Concerning Their Data
Patients have the right to review their personal information, request copies of their medical records in accordance with standard hospital procedures, and request corrections to inaccurate demographic details.
8. Policy Updates & Contact Information
Aastha Hospital reserves the right to update this Privacy Policy periodically to reflect evolving clinical practices or regulatory requirements. For inquiries regarding our privacy practices, please contact the hospital administration office.